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Refund and Return



  • Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • If the mistake is from our side; wrong color, wrong size or you did not receive the order after 50 days, we will refund you 100% of your purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • After you receive a confirmation from shezain for your order and payment, we can not accept cancellation of the order as the order in the process of shipping to you.
  • Some low value items we may ask you keep it with you and you will have the option to get the full refund, or you return it to us and we will order a new one for you.
  • Several types of goods are exempt from being returned such as underwear, baby clothes up to 2 years old and women lingerie.


  • You must return the product to our office. Please contact us . 
  • If you want us to pick it up and return it to our office, you must pay the cost of transportation which is in cash and non-refundable.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment.
  • This process should take 1-2 day from Shezain,
  • Kindly note you may expect some delay by banks to process the transfer or due to official holidays. 
  • If you haven’t received a refund yet, first check with your bank. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items 
Only regular priced items may be refunded, unfortunately, items on sales and on promotion and gifts cannot be refunded.




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